Frequently Asked Questions

If you want to pop in, we are based in the Cwad, Old Building on the University’s’ Carmarthen Campus, College Road, Carmarthen SA31 3EP.

The on-campus Shop is open Term Time only –

Monday – Friday: 09:00 – 13:00 | 14:00 – 16:00
Saturday – Sunday: CLOSED

The online shop is open throughout the year, however during university closure days order dispatch can take a little longer to process.

Please Note: The Shop / Online Shop will be closed Bank Holidays, University Closure Days and Christmas. Any online orders placed during this time will not be dispatched until the University reopens – University Academic Calendar can be found here.

No, we try to include as much as we can online, however some new lines are often available in-store before we list them online. The onsite shop will also carry sample products and/or special purchases which are stocked for a limited time. For events such as Welcome Week we may have exclusive items that are available in-store only.

If there are any specific items you would like us to source for you, please get in touch.

We are here to help. Contact our team at shop@uwtsd.ac.uk or via telephone on 01267 655305 if you are experiencing issues while placing an order and require assistance.

Yes – pop into the shop or get in touch via shop@uwtsd.ac.uk and we can assist you with your order.

Unfortunately, the Shop does not offer student discount. We endeavour to keep prices affordable while offering high-quality items with an ever-improving commitment to sustainability.

If you would like to place an order without creating an account, you can simply choose to ‘checkout as guest’ before reviewing your order. You will need to provide an email address to receive your order confirmation.

If you would like to cancel or amend an order and have not yet received a dispatched e-mail confirmation, it may be possible to make a change or cancellation. Please reach out to us as soon as possible at shop@uwtsd.ac.uk or via telephone on 01267 655305.

If your order has been dispatched, we will be unable to make any amendments or cancel your order.

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us with the fault details and a photograph of the faulty item at your earliest convenience by e-mailing us using the following address shop@uwtsd.ac.uk